Privacy Policy

Information We Collect

Personal Information You Provide

When you register for our programs or contact us, we collect information you share directly. This helps us deliver educational services that match your needs.

• Name, email address, and phone number for enrollment and communication
• Educational background and professional experience to tailor learning paths
• Payment information processed through secure third-party providers
• Course preferences and technical skill assessments
• Feedback and questions you submit through our contact forms

Automatically Collected Data

Our website collects certain technical information automatically. We use this to improve your browsing experience and understand how people use our resources.

• IP address and browser type for security and analytics
• Pages visited and time spent on our site
• Device information and operating system details
• Referral sources that brought you to our website

How We Use Your Information

We use collected information for specific educational and operational purposes. Your data helps us run programs effectively and keep you informed about opportunities that might interest you.

Data Sharing and Third Parties

We don't sell your personal information. However, we work with trusted service providers who help us operate educational programs. These partners only access data necessary for their specific functions.

Service Providers We Work With

• Payment processors for secure tuition handling
• Cloud hosting services for platform infrastructure
• Email delivery systems for program communications
• Analytics tools to understand website usage patterns
• Customer support platforms for inquiry management

Legal Disclosures

We may share information when legally required or to protect our rights and safety. This includes responding to court orders, government requests, or investigating potential violations of our terms.

Your Privacy Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. You can exercise these rights by contacting us through the methods listed at the bottom of this page.

Rights You Can Exercise

• Access: Request a copy of personal data we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your data when no longer needed
• Processing Restriction: Limit how we use your information
• Data Portability: Receive your data in a structured format
• Objection: Opt out of certain data processing activities

How to Submit Requests

Send your privacy request to our contact email with your name and the specific right you wish to exercise. We'll respond within 15 business days as required by Taiwan regulations. You may need to verify your identity before we process certain requests.

• Include your full name and contact information
• Clearly state which right you want to exercise
• Provide any relevant account or enrollment details
• We may ask for identification documents to verify your identity

Data Security Measures

Protecting your information matters to us. We implement multiple security layers to prevent unauthorized access, but keep in mind that no system is completely foolproof.

Technical Safeguards

• Encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal information
• Secure backup systems and disaster recovery procedures
• Monitoring for suspicious activities and potential breaches

Your Role in Security

You play an important part too. Use strong passwords for your account, don't share login credentials, and let us know immediately if you suspect unauthorized access. Log out of your account when using shared computers.

Data Retention and Deletion

We keep your information only as long as needed for educational purposes or legal requirements. Different types of data have different retention periods based on their purpose.

After retention periods expire, we securely delete or anonymize your data. Some information may be kept longer if required by law or for legitimate business interests like dispute resolution.

International Data Transfers

Our primary operations are in Taiwan, but some service providers may process data in other countries. When we transfer information internationally, we ensure appropriate safeguards are in place.

• We use cloud services with data centers in multiple regions
• Transfers comply with Taiwan's cross-border data flow regulations
• Service agreements include data protection requirements
• We assess the privacy laws of destination countries

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences and analyze site usage. You can control cookie settings through your browser, though some features may not work properly if you disable them.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Track effectiveness of educational content promotions

Children's Privacy

Our programs target professionals and adult learners. We don't knowingly collect information from anyone under 16 without parental consent. If we discover we've accidentally collected data from a minor, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students by email and update the date at the top of this page. Continued use of our services after changes means you accept the updated policy.